| Our Philosophy |
| We believe that your satisfaction is the principal factor comprising a successful store front and business environment. Customer Service is the primary objective at aLatteHotte and we sanction our customer service and support by offering extensive product support. We honor the most durable contact methods available to you, available by phone seven days a week and convenient Live Chat is available using the Need Help button to the left of your screen. For more contact options, please visit the Contact Us department. We supply Product Support for every product we sell, for the lifetime of your ownership. Please peruse our genuine store policy and enlighten your mind! |
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| Shop Safe and Securely |
| Our servers are secured by the latest in SSL (Secure Sockets Layer) technology, rest assured, your confidential information stays absolutely private. Please scroll over the green "Network Solutions" round seal, located on the left, for established validation of our secured status. Our servers are tested hourly and are backed by the largest security insurer on the internet, Network Solutions. In addendum to our SSL security system, your private account information stays confidential at all times. Your account is encrypted and credit card numbers are NOT stored for your protection. |
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| No Sales Tax and My Account |
| We charge no sales tax for all states. For California residents, we pay the tax on your behalf. To open an account, simply begin the effortless process. If you have forgotten your account password, simply click on the link in the "My Account" department and it will be e-mailed to your provided address. You can always login to your account, no matter where you are on our website, by clicking the Register/Login link located at the Top/Right of our website. |
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| Gift Wrapping Information |
| We offer gift wrapping for most every product that we sell. You can request gift wrapping, if available for your items, from within the shopping cart. Gift wrapping is available for a nominal fee (or free in some cases) and generally varies on the product that you request gift wrapping for. Packages are wrapped with skilled craftsmanship and a card can be included free of charge with any purchase. For a greeting card, please type "Greeting Card" in the comments field of the shopping cart when checking out. You may also Contact Us for any request that you have! |
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| Hassle Free 60 Day Product Return Policy |
Returning Products for any reason - ITEMS MUST BE RETURNED WITHIN 60 DAYS OF DELIVERY DATE
You are welcome to return produts for any reason. If you are simply unsatisfied with your product, you may request an RMA number to initiate the simple process.
- Refunds: Refunds will be granted within sixty days from the time you take delivery of the items.
- The following conditions must be met prior to advancing a return:
- Keep all packaging materials, including the "overpack carton" that your machine ships with.
- Follow Return Procedures prior to boxing your product, if these procedures are not followed, you may be liable for damages that occur during shipment.
- Complimentary Starter Kit items that ship with Espresso Machines must be returned with machines.
- Deductions from the original sale total
- Any Used Starter Kit Items
- Any damaged products or missing items
- Any and all costs to originally ship the item to the customer. This includes expedited shipping.
- We can not accept returns for items shipped outside the United States.
- As long as the above guidelines have been followed and are applicable to your condition, simply request an RMA number from within your aLatteHotte account. Select the order you are referencing and then choose "Request Return Manufacturer Authorization (RMA Number)" to begin the process. As soon as you are granted an RMA number, simply write the number on the return box. As soon as the product arrives at our doorstep, we will quickly review the return and refund your payment, generally within one business day. You must generate your own RMA number by using your online aLatteHotte account. Contact Us if you need any assistance.
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| Defective Merchandise Returns |
Returning Products for repair or replacement
- All Saeco products less than one year old are covered by the factory warranty and will be expedited by the manufacturer of the product that needs repair. Jura products are covered by a factory "White Glove" warrnaty which pays the freight in both directions when service is needed.
- Please see the Warranty/Service department for details relevant to manufacturers warranties and for shipment instructions.
- Follow the Return Procedures prior to boxing your product, if these procedures are not followed, you may be liable for damages that occur during shipment.
- Our Extended Warranty Program can be explained in this PDF document (which opens in a new browser window)
- We will replace a defective product, free of charge, within 60 days of purchase.
- Deductions from the original sale total
- Any Used Starter Kit Items
- Any damaged products or missing items
- Any and all costs to originally ship the item to the customer. This includes expedited shipping.
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| Free Shipping |
- Free Ground Shipping on any New Espresso Machine!*
- There may be an additional cost to ship to destinations such as Alaska and Hawaii. Free Ground Shipping does not apply to AK and HI.
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