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Our Philosophy
We believe that your satisfaction is the principal factor comprising a successful store front and business environment. Customer Service is the primary objective at aLatteHotte and we sanction our customer service and support by offering extensive product support. We honor the most durable contact methods available to you, available by phone seven days a week and convenient Live Chat is available. For more contact options, please visit the Contact Us department. We supply Product Support for every product we sell, for the lifetime of your ownership. Please peruse our genuine store policy and enlighten your mind!
Shop Safe and Securely
Our servers are secured by the latest in SSL (Secure Sockets Layer) technology, rest assured, your confidential information stays absolutely private. Please scroll over the green "Network Solutions" round seal, located on the left, for established validation of our secured status. Our servers are tested hourly and are backed by the largest security insurer on the internet, Network Solutions. In addendum to our SSL security system, your private account information stays confidential at all times. Your account is encrypted and credit card numbers are NOT stored for your protection.
Sales Tax and My Account
We charge no sales tax for all states with the exception of California residents, whom do pay sales tax on purchases and parts, Base service charge for Repair Services are not taxed. To open an account, simply begin the effortless process. If you have forgotten your account password, simply click on the link in the "My Account" department and it will be e-mailed to your provided address. You can always login to your account, no matter where you are on our website, by clicking the Register/Login link located at the Top/Right of our website.
Gift Wrapping Information
We offer gift wrapping for most every product that we sell. You can request gift wrapping, if available for your items, from within the shopping cart. Gift wrapping is available for a nominal fee (or free in some cases) and generally varies on the product that you request gift wrapping for. Packages are wrapped with skilled craftsmanship and a card can be included free of charge with any purchase. For a greeting card, please type "Greeting Card" in the comments field of the shopping cart when checking out. You may also Contact Us for any request that you have!
35 Day Product Return Policy
Returning Products for any reason - Effective for all purchases after December 12th, 2013
ITEMS MUST BE RETURNED WITHIN 35 DAYS OF DELIVERY DATE.

You are welcome to return produts for any reason. If you are simply unsatisfied with your product, you may request an RMA number to initiate the simple process.

  • Refunds: Refunds will be granted within thirty five days of initial purchase date.
  • The following conditions must be met prior to advancing a return:
    • Keep all packaging materials, including the "overpack carton" that your machine ships with.
    • Follow Return Procedures prior to boxing your product, if these procedures are not followed, you may be liable for damages that occur during shipment.
    • Complimentary Starter Kit items that ship with Espresso Machines must be returned with machines.
  • Deductions from the original sale total
    • Cost of Shipping
    • Any Used Starter Kit Items
    • Any damaged products or missing items
  • We can not accept returns for items shipped outside the United States.
  • As long as the above guidelines have been followed and are applicable to your condition, simply request an RMA number from within your aLatteHotte account. Select the order you are referencing and then choose "Request Return Manufacturer Authorization (RMA Number)" to begin the process. As soon as you are granted an RMA number, simply write the number on the return box. As soon as the product arrives at our doorstep, we will quickly review the return and refund your payment, generally within one business day. You must generate your own RMA number by using your online aLatteHotte account. Contact Us if you need any assistance.
Defective Merchandise Returns

Returning Products for repair or replacement

  • Products less than one year old are covered by the factory warranty and will be expedited by the manufacturer of the product that needs repair.
  • Please see the Warranty/Service department for details relevant to manufacturers warranties and for shipment instructions.
  • Follow the Return Procedures prior to boxing your product, if these procedures are not followed, you may be liable for damages that occur during shipment.
  • Our Extended Warranty Program can be explained in this PDF document (which opens in a new browser window)
Free Shipping
  • Free Ground Shipping on any New Espresso Machine!*
  • There may be an additional cost to ship to destinations such as Alaska and Hawaii. Free Ground Shipping does not apply to AK and HI.

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On Sale Now

Free Ground Shipping on orders over $199

Free Ground Shipping on orders over $199

Free Ground Shipping on orders over $199

30 Day Hassle Free Returns

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3 Year Saeco Warranty



 

aLatteHotte 800-961-9416
aLatteHotte
| 17107 South Figueroa Street | Gardena, CA 90248
800-961-9416 Monday-Sunday 8AM to 8PM Pacific Standard Time
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