Positive Product Points: Great price, great machine, great beverages, and great customer service.
Commentary: I've had this machine for one week now and my experience has been great. At first I was hesitant to buy it because of a few negative reviews that I had read, but I decided to go through with the purchase and I don't regret it. When it arrived and I set it up, there was an issue with the coffee spraying out of the machine, but I called the company and the owner, Rob, came to the phone prepared and ready to help me and we fixed the problem. I've called Rob a few times regarding some other questions that I had and he was always quick to reply and very assistive and kind; he took as much time as needed to help me over the phone. I did have some issues with the heat of my espresso, but my granddaughter read through the manual and was able to fix the issue; look on page 33. My experience with this product and this company has been great and I look forward to using it much more in the future. I recommend this company to anyone looking for a great product and customer service.