Saeco Repair Center
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Luis LLuberas on 3/10/2014 10:52:46 AM
Positive Product Points: The INTELIA is easy to use and has a short recovery between brewing and frothing milk compared to my other SAECO SUPERAUTOMATICA machine.
Negative Product Points: Within a year, it needed additional calibration as coffee did not meet expectations in terms of aroma, taste and strength.
Commentary: I had bought the machine in August 2013 from aLatteHotte. I believe the price was reasonable and the service second-to-none! Rob was very responsive and responsible at providing assistance and offering to calibrate the machine. Since the calibration needed was far-above the owner's capability and within a year of ownership, I expected for aLatteHotte to incur the shipping costs.
Edward Cerwinsky on 12/19/2013 6:02:59 AM
Positive Product Points: It does what it is supposed to do
Negative Product Points: It would be nice if it would go into standby mode on its own
Commentary: Service was great, very good people to deal with.
"Prompt, polite and reasonable pricing"
Mary Carvell on 8/16/2013 11:14:54 AM
Positive Product Points: Prompt, polite and reasonable pricing.
Negative Product Points: none
Commentary: Ric: Yes please ship me a water tank when you have more in stock. (I'm sure you will notify me when it arrives at your location.) Thank-you for mending the existing tank. I have just approved and paid for the other repairs you quoted me for my Magic Comfort machine. BTW- I really appreciate your fast turn around time. Your representatives have all been very prompt and polite. I have had this coffee maker since 2005 and I love it! Because your charges are quite reasonable, it makes sense to keep ... More details
"love this place"
steven collins on 8/13/2013 2:27:45 PM
Positive Product Points: great service
Commentary: very happy
"aLatteHotte are the BEST!"
Steve Metzger on 3/20/2013 10:53:34 AM
Positive Product Points: super responsive on repair, excellent work, fast ship. competitively priced on machine purchases, great selection
Commentary: automatic machines are really nice, and work for a long time. but when they stop working, you can absolutely count on aLatteHotte to fix it the first time, and get it back to you (quickly) & better than before.
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